Impact Report: 2023-2024 During 2023-2024, we achieved significant outcomes through our services:

• Care Delivery: 141,568 hours of care for 301 clients across two HüBs, supporting independence.
• Meals Provision: 12,088 healthy meals served at HüBs, with 7,676 delivered to homes.
• Transport Services: 16,896 journeys facilitated for access to essential services.
• Foot Care Service: Since its 2022 relaunch, 641 appointments were provided, with plans to expand to new sites.
• Befriending Service: Supporting 38 individuals, though slowly winding down due to funding limitations.
• Higher Needs Dementia Support: Providing 1,620 hours of care, this City Bridge Trust-funded service is now a permanent offering. Tapestry has shown resilience and adaptability amid challenges, with strategic plans that position us well for future growth.

Satisfaction Ratings In 2024, we analysed client satisfaction for our HüB services:

• Care: 100% of clients were highly satisfied with the care provided.
• Transport: 100% expressed high satisfaction with the care provided by our transport service.
• Food: 100% felt the food met their needs, with 77% highly satisfied. For the fifth consecutive year, our overall care rating stands at 100% with 100% of clients highly satisfied.