Living Well Community Wellness & Empowerment Service
Information for referral agencies and partners
The Living Well Community Wellness & Empowerment Service provides a single, community-based route for preventative wellbeing support across Havering. Commissioned by Havering Council and delivered by Tapestry Care UK, Live Well helps partners support residents earlier, more effectively and in a more joined-up way.
The Living Well Community Wellness & Empowerment Service is delivered through Tapestry’s community hubs in Rainham, Harold Hill and Hornchurch, embedding support directly within local neighbourhoods and alongside trusted voluntary and community sector partners.
What is The Living Well Empowerment and Wellness Service?
Live Well is a preventative, strengths-based empowerment service designed to support residents before issues escalate into crisis or statutory intervention.
It provides:
• A single referral route into community-based wellbeing support
• Coordinated, non-duplicative responses across the voluntary sector
• Flexible, proportionate support tailored to individual needs
The Living Well Community Wellness & Empowerment Service complements — rather than replaces — statutory and specialist services by focusing on early help, social determinants of health and community connection.
Who is it for?
The Living Well Community Wellness & Empowerment Service supports Havering residents aged 18+ who:
• Do not meet thresholds for statutory services
• Are experiencing low-level or emerging needs
• Would benefit from coordinated community support
Common referral themes include:
• Loneliness and social isolation
• Mental wellbeing and emotional resilience
• Long-term conditions and health-related vulnerability
• Caring responsibilities
• Financial, food or housing-related stressors
• Reduced independence or community engagement
How The Living Well Community Wellness & Empowerment Service helps referral agencies
Live Well is designed to support your organisational objectives by:
Reducing repeat presentations
Providing early, joined-up support to prevent escalation and repeat referrals into crisis or acute services.
Simplifying referral pathways
One clear referral route replaces multiple signposts, reducing professional time spent navigating the system.
Improving outcomes
Strengths-based assessment and local delivery improve engagement, follow-through and sustainable outcomes.
Strengthening partnership working
Live Well coordinates voluntary sector responses, reducing duplication and improving system coherence.
Supporting discharge and step-down
Ideal for step-down from statutory services, hospital discharge support and prevention of readmission.
What happens after a referral?
1️⃣ Acknowledgement & triage
Referrals are acknowledged promptly and reviewed to ensure suitability.
2️⃣ Initial contact
A Live Well practitioner contacts the resident (or referrer if appropriate) to introduce the service and agree next steps.
3️⃣ Proportionate assessment
A light-touch, strengths-based assessment identifies needs, goals and appropriate support pathways.
4️⃣ Coordinated support
Residents are supported to access relevant community-based services, with Live Well maintaining oversight to ensure continuity and reduce fragmentation.
5️⃣ Feedback & outcomes
Where appropriate and with consent, referrers can receive confirmation of engagement and high-level outcome information.
How to make a referral
Referrals can be made by:
• Statutory services
• Health and social care professionals
• Voluntary and community organisations
• Housing, education and employment services
📩 Referral contact details
• Email: [email protected]
• Phone: 01708 796600
• Web: www.tapestry-uk.org/livewell
Referral forms and guidance will be available via the website and shared through partner networks.
What The Living Well Community Wellness & Empowerment Service is (and isn’t)
The Living Well Community Wellness & Empowerment Service is:
✔️ Preventative and community-based
✔️ Flexible and person-centred
✔️ A system-wide enabler for early help
The Living Well Community Wellness & Empowerment Service is not:
✖️ An emergency or crisis response
✖️ A statutory assessment service
✖️ A replacement for specialist provision
Working in partnership
Live Well succeeds through collaboration, trust and shared purpose. We welcome ongoing dialogue with referral agencies to ensure the service aligns with operational realities and delivers measurable value across the system.
If you would like to discuss referral pathways, joint working or service integration, please get in touch.
📧 [email protected]
📞 01708 796600
🌐 www.tapestry-uk.org/livewell
Together, we can make prevention work better
Live Well Empowerment Service
Local support to help you live well, stay independent and feel connected
The Live Well Empowerment Service is here to support residents across Havering to improve their health, wellbeing and independence, with help that is local, friendly and easy to access.
Delivered by Tapestry Care UK through our community hubs in Rainham, Harold Hill and Hornchurch, Live Well focuses on early help and prevention, supporting people before problems become crises.
Whether you need support for yourself, or are worried about a family member, friend or neighbour, Live Well is here to help.
Who is Live Well for?
Live Well is for Havering residents aged 18+ who would benefit from extra support with everyday challenges that affect wellbeing.
You might find Live Well helpful if you or someone you care about is experiencing:
💬 Loneliness or social isolation
🧠 Low mood, stress or mental wellbeing concerns
❤️ Living with a long-term health condition
👩👦 Caring for a partner, family member or friend
💷 Worries about money, food or household pressures
🏘️ Difficulty staying connected to community activities or services
You do not need to be in crisis, have a diagnosis, or meet strict criteria. Live Well is about early support, practical help and connection.
How to access support
Accessing Live Well is simple.
✅ You can:
• Contact us yourself
• Get in touch on behalf of a loved one
• Be referred by a professional or community organisation
📞 Contact details
• Email: [email protected]
• Phone: 01708 796600
• Website: www.tapestry-uk.org/livewell
We aim to make access as straightforward as possible through a single referral route, so you don’t have to repeat your story to lots of different services.
What happens after you get in touch?
1️⃣ Initial contact
Once we receive your enquiry or referral, a member of the Live Well team will get in touch, usually by phone, to introduce themselves and explain the next steps.
2️⃣ A friendly conversation
We’ll have a relaxed, supportive conversation to understand:
• What’s going on for you (or your loved one)
• What matters most right now
• What support might be helpful
This is not a test or judgement. There are no right or wrong answers.
3️⃣ Light-touch assessment
We carry out a simple, proportionate assessment focused on strengths, needs and goals. This helps us agree the best way forward together.
You can choose to:
• Speak by phone
• Meet face-to-face at a local community hub
• Involve a family member or trusted person if you wish
4️⃣ Joined-up support
Following the assessment, we’ll help connect you to the right support. This may include:
• Practical advice and guidance
• Support from local voluntary and community organisations
• Community activities or peer support
• Ongoing check-ins if helpful
We stay involved to make sure support feels joined-up and works for you.
Supporting a loved one
If you’re contacting us about someone else:
• You don’t need all the answers
• We’ll talk things through with you
• We’ll handle contact sensitively and respectfully
Our aim is to support people with dignity, involving them in decisions wherever possible.
What Live Well is (and isn’t)
Live Well is:
✔️ Friendly, community-based and preventative
✔️ Focused on what matters to you
✔️ Joined-up and easy to access
Live Well is not:
✖️ An emergency service
✖️ A crisis-only service
✖️ A one-size-fits-all approach
Get in touch
If you think Live Well could help you or someone you care about, please get in touch.
📧 [email protected]
📞 01708 796600
🌐 www.tapestry-uk.org/livewell
You don’t have to manage things alone — support is here, in your community 💚
Frequently Asked Questions (FAQ)
Who can access Live Well?
Do I need a diagnosis or referral from a doctor?
Is Live Well an emergency or crisis service?
Can I refer someone else?
Is there a cost to use the service?
